Philips DreamStation Go (CPAP and Auto CPAP) error codes and alerts

Inlet blocked Inlet blocked. Check filter.

What it means: Blockage at the device air inlet.

What to do: Clear the inlet and check the filter is installed properly; replace if needed.

Low leak Low leak: Check mask and tube

What it means: Blockage at the tube or mask.

What to do: Make sure the tube is not crushed or folded and the mask is attached without obstruction.

Service Required Service Required

What it means: The device is in Safe State with power on but airflow disabled.

What to do: Disconnect and reattach the power cord. If it continues, contact your supplier.

Change Rejected Change Rejected

What it means: A prescription or settings change was missing or incorrect.

What to do: Contact your supplier.

Automatic Off Automatic Off

What it means: Therapy stopped because the mask was removed.

What to do: Put the mask back on, confirm a good fit and turn airflow on.

microSD card error microSD card error: Remove and reinsert

What it means: The device cannot read the microSD card.

What to do: Remove and reinsert it. If it reappears, ask your supplier for a replacement card.

microSD card full microSD card full

What it means: The card is full.

What to do: Replace it with a new card from your supplier.

microSD card removed microSD card removed

What it means: The card was removed and not put back before this session.

What to do: Reinsert the microSD card.

Battery fault Battery icon with an X

What it means: A battery pack fault was detected.

What to do: Check the pack, let it reach room temperature if it was hot or cold, and replace it if the fault continues.

Battery charge unknown Battery icon with a question mark

What it means: The battery charge level cannot be determined.

What to do: Reconnect or recharge the battery pack.